Contact Support
Email support@optisight.io from your work address and include your dealership or dealer group, the page or report affected, and a screenshot if you have one. Requests are triaged on business days (Monday through Friday, 9am–6pm US Eastern).
- General questions: first response within 1 business day.
- Product issues (a feature is broken or data looks wrong): first response within 1 business day; prioritized by impact.
- Urgent: the product is down or unusable: put “URGENT” in the subject line. Outages are worked as incidents until resolved.
Account and Access Requests
New users, role changes, and deactivations are handled by your organization’s OptiSight administrators. If you don’t know who your administrator is, email support and we’ll route you. Password resets and account unlocks are self-service from the login page.
Incidents and Maintenance
Service incidents and planned maintenance are communicated by email to account administrators, including status updates during an incident and a summary after resolution. Recent product changes are published on the changelog.
Reporting a Security Issue
Suspected vulnerabilities or security incidents go to security@optisight.io. See the Security page for scope and reporting guidelines. Please don’t include exploit details in a regular support ticket.